01Overview
This policy explains how refunds and cancellations work across the two kinds of service NBN Ventures Ltd provides: prepaid Project Services (custom engineering, GEO/AEO/AIO audits, lead-triage builds) and recurring GEO Intel Subscription Services. It should be read alongside our Terms of Use.
02Project services — prepaid and non-refundable
This reflects the nature of a service business: discovery time, engineering hours, and audit-scanner runs are committed and consumed the moment work starts, whether or not the final deliverable matches every expectation. Our commitment in return is the workmanship warranty described in the Terms of Use — defects reported within 30 days of delivery are corrected at no additional charge.
Narrow exceptions
- A duplicate or accidental double charge for the same invoice.
- A verified billing error on our part or on the part of Razorpay.
- Total non-delivery of a paid Project Service caused by our failure to begin the engagement, with no work performed.
Where one of these exceptions applies, contact hello@atellius.com with your invoice reference. We review these on a case-by-case basis and, where warranted, issue a credit or refund at our discretion.
03SaaS subscriptions — cancel anytime
Cancellation stops future billing but does not refund the portion of the current billing period you have already paid for. Your access continues until the end of that paid period, after which the subscription does not renew and access ends.
We do not provide prorated or partial refunds for unused time within an active billing cycle, whether the cycle is monthly or annual. If you cancel an annual plan partway through the year, access continues to the end of the paid annual term rather than being refunded for the remaining months.
If you are on a free trial, cancel before the trial ends to avoid being charged for the first billing period; once the first charge has been made, this section applies.
04Failed payments and chargebacks
If a renewal payment fails, we may retry the charge and will notify you by email. Continued failure to collect payment may result in suspension or cancellation of your GEO Intel access. Initiating a chargeback instead of contacting us directly may result in immediate suspension of your account while the dispute is resolved with Razorpay; we encourage you to contact hello@atellius.com first so we can resolve billing issues directly.
05How to cancel or request a review
Cancel a Subscription Service from your account settings, or email hello@atellius.com with your account or invoice details. For a refund review under the narrow exceptions above, include your invoice number and a short description of the issue — we aim to respond within 5 business days.
06Changes to this policy
We may update this policy from time to time. Material changes will be reflected by an updated "Effective Date" above and, where required, communicated to active subscribers in advance.
07Contact
Billing and refund questions: hello@atellius.com.